FAQ

Curiosity Letters combine the wonder of learning with the magic of receiving real post to offer children an exciting monthly experience. 

The Curiosity Crew is our range of friendly characters covering 12 different topics for you to choose from. 

Curiosity Academy is a group of fictitious students at The Curiosity Academy who write more in-depth, academic letters. 

The Curiosity Files (COMING SOON!) will cover a range of academic topics studied and discovered by the students at The Curiosity Academy

Whether you purchase as a one-off trial or a longer term subscription, your young reader will receive their own illustrated letter(s) in the post each month on the topic(s) that you have chosen. Each letter is at least 6 sides featuring full information about the topic, a selection of activities, games and puzzles and an opportunity to check their learning each month.

The Curiosity Crew letters cover the following topics:

• Science 

• Literature

• Maths

• Engineering

• Geography

• British History

• World History

• Languages

• Music

• Animals

• The Bible

• Food & cooking

The Curiosity Academy letters cover the following subjects:

• Science & Maths

• Engineering

• Literature, Music and Film

• History

• Geography

• Art & Design

The Curiosity Files (COMING SOON!) will cover a wide range of KS3/KS4 subject material. 

The Curiosity Crew is a group of fictitious animals who live on Discovery Island which is just off the coast of Discovery Bay.

They are as follows (along with their letter topic):

• Winston the Elephant (World History)

• Beefy the Beefeater (British History)

• Percy the Platypus (Animals)

• Emelia and Talia the Goats (Food)

• Maisie, Maximus and Minimus Mole (Geography)

• Sam and Naomi the Hedgehogs (Literature)

• Arietta the Parrot (Music)

• Beatrice the Goose (Languages)

• Felix Faraday the Fox (Science)

• Barnabas the Sheep (The Bible)

• Bill the Beaver and Dozer the Rhinoceros (Engineering)

• Alby and Addy the Ants (Maths)

The Curiosity Academy is a fictitious ‘school’ that looks unlike any other school. The characters who will write to you are this year’s intake of exceptionally passionate students for their subject areas. Each student’s name is inspired by a well-known person within their subject.

They are as follows (along with their letter topics)

• Newton and Jesse (Science and Sport)

• Izzy (Engineering)

• Jimi and Kit (Music, Literature and Film)

• Cleo (History)

• Rafa (Art and Design)

• Frankie (Geography)

Every child is different, but we would suggest the following age ranges as a starting point:

Curiosity Crew for ages 5-10

Curiosity Academy for ages 9-14

Curiosity Files for ages 11-16

Each month, your young reader will receive the number of letters that you have subscribed for. 

Each letter is guaranteed to be at least 6 sides of double-sided A4 letter featuring a relevant topic from the chosen subject area. The letters include detailed age-appropriate information, fun facts and figures, activities and experiments to try at home (where relevant), quizzes or games to strengthen learning and a closing reflection task to consolidate.

Our 6-month subscription package also includes a Curiosity Crew or Curiosity Academy themed bookmark for your child. 

Our 12-month subscription package includes a bookmark and up to 2 birthday cards and a Christmas card sent to your child(ren). You will be invited to tell us their birthday month(s) at the checkout and the card(s) will be included in that month's delivery.

Absolutely not! We strongly believe that the best quality education should be accessible to all and that children should not be denied access to fantastic resources for financial reasons. Whilst we do need to make a living, we do our very best to keep our prices as low as possible. As Christians we believe it is more important to enable as many children as possible to thrive rather than maximising our profits: this is one of the reasons why 10% of all our profits go towards global educational charities.

Yes, we are much cheaper than other subscription products but as our letters are written by two qualified teachers (one of whom is a neurodiversity specialist) with nearly 30 years' of teaching experience between us, we are 100% confident that we offer a fully customisable and accessible product that covers all areas of the curriculum.

There are three reasons why our letters are dyslexia-friendly and accessible for neurodiverse children.

Firstly, Louise has a Masters-level qualification in assessing students with dyslexia and spent nearly a decade working at one of the top London schools for students with dyslexia and SPLDs: her teaching knowledge is second to none! 

Secondly, we follow the recommendations of SASC (The SPLD Assessment Standards Committee) for the layout of our letters. Our font style, size and line spacing all follow professional recommendations and the majority of our writing is black on beige backgrounds to reduce visual stress and blurring. We also keep our paragraphs deliberately short to ‘chunk’ our information into more accessible amounts. This is why our letters have graphics around the borders or next to the writing but we try our hardest to never overlay the writing over graphics.

Thirdly, we are home-schooling parents to neurodiverse twins so have a lot of experience in breaking complex teaching into accessible, engaging and inspiring formats and activities. If our children don’t like an activity it will not make it into a Curiosity Letter!

100%! We are home-educating parents ourselves and have tested all the letters on our neurodiverse children to ensure they are interesting, engaging and challenging. 

The letters cover the full range of the UK National Curriculum and the activity pages at the end of each letter offer a range of fun, interactive (and occasionally messy!) ideas to use at home for your child’s education. 

Additionally, each letter offers a reflection task to build up a picture of your child’s development and progress which will help meet the requirements of your annual Local Authority check-up meeting should you wish. 

No! As a pair of former teachers, we pride ourselves on researching and writing each letter in house, drawing on our shared 30 years’ of experience delivering 'Outstanding' (OFSTED-rated) and 'Excellent' (ISI-rated) teaching across Primary and Secondary schools, including one of the leading London schools for dyslexia and SPLD education. We also draw upon our shared passion for travel and global discovery having toured and lived in 5 of the 7 continents between us. 

We send our letters on the 20th of each month. If the 20th falls on a Bank Holiday or weekend, we send them the next business day.

When you first subscribe, if it is between the 1st and 20th of the month, your first letter will be sent on the 20th.

If you subscribe between the 21st and the end of the month, your first letter will be sent within two working days, and subsequent letters will be sent on the 20th of each month.

UK subscribers typically receive their letters within 3-5 days, subject to Royal Mail schedules. International subscribers will experience slightly longer delivery times depending on their country.

- Please ensure you enter the child's/children’s name in the recipient field at checkout. If the child is at a different address, kindly input their address as well -

PLEASE NOTE: ALL LETTERS ARE SENT IN A SINGLE ENVELOPE. IF YOU REQUIRE MULTIPLE DELIVERIES THEN YOU WILL NEED MULTIPLE SUBSCRIPTIONS.

We currently send Curiosity Letters within the UK (delivery included for UK addresses). 

We will be soon launching worldwide, to every continent. Global delivery will be just £3.00 per delivery. 

Whilst we do our very best to keep our costs as low as possible compared to other monthly-letter subscription services, the cost of postage is set by Royal Mail which we offset as much as we can.

- Please ensure you enter the child's name in the recipient field at checkout. If the child is at a different address, kindly input their address as well -

PLEASE NOTE: ALL LETTERS ARE SENT IN A SINGLE ENVELOPE. IF YOU REQUIRE MULTIPLE DELIVERIES THEN YOU WILL NEED MULTIPLE SUBSCRIPTIONS

This is really up to you. You can arrange a customised subscription based on the character(s) that your child/children want to receive each month. However, whilst we can put multiple names on the envelope, please be aware that all letters will be sent in a single envelope: if you require multiple deliveries then you will need multiple subscriptions. 

You can send a single subscription to multiple household members by entering all names at checkout.

Example:

First Name: Ruth, Izzy and Jamie

Last Name: Smith 

Absolutely! As parents of twins we understand only too well the need to be adaptable and flexible! Our pricing options are the same for Curiosity Crew and Curiosity Academy so you can completely customize your subscription based on the differing ages, stages and interests of your children (or yourself!). Simply input at the checkout which characters you want to hear from and we will take care of the rest.

PLEASE NOTE: ALL LETTERS ARE SENT IN A SINGLE ENVELOPE. IF YOU REQUIRE MULTIPLE DELIVERIES THEN YOU WILL NEED MULTIPLE SUBSCRIPTIONS.

If you have any questions then contact us at info@curiosityletters.co.uk 

We are based in Bishop's Stortford, Hertfordshire. As a mail-order business primarily, it is very rare for clients to come to us but should you wish then please email us below and we will give you our address and arrange an appointment time for you. Should you wish to collect your letters to avoid postal delays please feel free to contact us and we will arrange a collection appointment for you.

If you have any questions then contact us at info@curiosityletters.co.uk 

If you do not receive one of your letters for any reason, please email us at info@curiosityletters.co.uk  and we will send you an immediate replacement.

All Curiosity Letters are sent globally on the 20th of each month. Our UK deliveries typically arrive within 3 -5 working days, while international deliveries will take longer, depending on your country.

Unfortunately, we cannot guarantee a specific delivery date.

If you are on a rolling monthly subscription, you can cancel or pause your subscription at any time. Our 6-month and 12-month subscriptions operate on an automatic renewal basis. In line with our refund policy, this can be cancelled at any time within your subscription period and you will stop receiving letters at the end of that subscription block, but we cannot offer partial refunds mid-way through a 6-month or 12-month package.

To cancel or pause your subscription or change your address, simply create an account at checkout. From your account, you can manage these tasks.

If you checked out as a guest and did not create an account, please contact us to cancel or modify your subscription.

You can email us here: info@curiosityletters.co.uk